Refund policy
At Ikriit'm, customer satisfaction is our top priority. We carefully inspect and pack every order to ensure that it reaches you in perfect condition. However, if you receive a damaged or incorrect item, we’re here to help.
Returns & Refunds
We do not accept returns or offer refunds for reasons other than receiving a damaged, defective, or incorrect product.
If you receive a damaged, defective, or incorrect item, please contact us at info@ikriitm.com within 14 (fourteen) days of receiving your order to initiate the exchange process.
Eligibility for Exchange
To be eligible for an exchange:
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The item must be unused and unworn.
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The item must be in the same condition in which you received it.
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The item must be returned in its original packaging.
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The exchange request must be raised within 14 days of delivery.
We may request photographs or videos of the product and its packaging to assess the issue before initiating the exchange.
Exchange Process
Once we receive the returned item, our team will inspect it and notify you whether the exchange has been approved or rejected.
If approved, we will arrange to send you a replacement for the damaged, defective, or incorrect item, subject to product availability.
If the requested replacement is unavailable, we will contact you with the available resolution.
Return Shipping
If the exchange is required because of an error on our part, such as receiving a wrong, damaged, or defective product, Ikriit'm will cover the return shipping costs.
For any other return or exchange request, where applicable, the shipping costs will be borne by the customer.
Refunds
Refunds, where applicable and approved, will be processed within 3 (three) business days after the returned item has been received and inspected.
Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
If you have any questions or need assistance with your order, please contact us at info@ikriitm.com. Our team will be happy to assist you.